FAQ
Welcome to the Celestial Code FAQ section! Here, you’ll find answers to our most commonly asked questions. If you don’t see the information you’re looking for, please feel free to contact us.
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Your payment information is protected with encryption for secure transactions.
2. Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor the delivery status of your order.
3. What is your return policy?
You can return unused items in their original condition within 30 days of purchase for a refund. Please see our [Refund Policy] for complete details on return eligibility and process.
4. Do you offer international shipping?
Yes, we ship worldwide! Delivery times and costs will vary based on your location and chosen shipping method. Additional customs fees may apply, which are the responsibility of the customer.
5. How long will it take to receive my order?
- **Standard Shipping**: 5-10 business days for domestic orders
- **Expedited Shipping**: 2-5 business days for domestic orders
- **International Shipping**: 7-21 business days, depending on location
6. What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receipt with photos of the damaged product, and we’ll be happy to assist you with an exchange or refund.
7. Can I cancel or modify my order?*
Orders can be canceled or modified within a short window after purchase. Please contact us as soon as possible if you need to make changes. Once an order has shipped, it cannot be modified or canceled.
8. How do I care for my Celestial Code handbag?
Each of our products is crafted with high-quality materials. For best results, avoid exposure to direct sunlight, moisture, and harsh chemicals. Use a soft, damp cloth to clean, and store your bag in a cool, dry place.
9. Do you offer gift cards?
Yes, Celestial Code offers digital gift cards, perfect for gifting! You can select a value and have it delivered directly to the recipient's email.
10. How can I contact Customer Service?
You can reach our Customer Service team by email at [insert email address] or by phone at [insert phone number] during business hours, Monday to Friday, 9 AM - 5 PM (EST).
Thank you for choosing Celestial Code! We’re here to make your shopping experience as enjoyable as possible.
1. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Your payment information is protected with encryption for secure transactions.
2. Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this to monitor the delivery status of your order.
3. What is your return policy?
You can return unused items in their original condition within 30 days of purchase for a refund. Please see our [Refund Policy] for complete details on return eligibility and process.
4. Do you offer international shipping?
Yes, we ship worldwide! Delivery times and costs will vary based on your location and chosen shipping method. Additional customs fees may apply, which are the responsibility of the customer.
5. How long will it take to receive my order?
- **Standard Shipping**: 5-10 business days for domestic orders
- **Expedited Shipping**: 2-5 business days for domestic orders
- **International Shipping**: 7-21 business days, depending on location
6. What should I do if my item arrives damaged?
If your item arrives damaged, please contact us within 7 days of receipt with photos of the damaged product, and we’ll be happy to assist you with an exchange or refund.
7. Can I cancel or modify my order?*
Orders can be canceled or modified within a short window after purchase. Please contact us as soon as possible if you need to make changes. Once an order has shipped, it cannot be modified or canceled.
8. How do I care for my Celestial Code handbag?
Each of our products is crafted with high-quality materials. For best results, avoid exposure to direct sunlight, moisture, and harsh chemicals. Use a soft, damp cloth to clean, and store your bag in a cool, dry place.
9. Do you offer gift cards?
Yes, Celestial Code offers digital gift cards, perfect for gifting! You can select a value and have it delivered directly to the recipient's email.
10. How can I contact Customer Service?
You can reach our Customer Service team by email at [insert email address] or by phone at [insert phone number] during business hours, Monday to Friday, 9 AM - 5 PM (EST).
Thank you for choosing Celestial Code! We’re here to make your shopping experience as enjoyable as possible.